Poly-Planar products are warranted to be free of defects in material and workmanship for a period of either 1 year or 2 years depending on the part number in question.  Warranty is subject to proper installation and operation within the published specifications. Except as provided below, Poly-Planar will repair or replace at its discretion any unit returned prepaid to our facility with proper documentation and determined to be defective in normal use. Poly-Planar is not liable for any consequential damages.


Proof of date of purchase is required for any warranty service.  Poly-Planar will consider warranty void if unit has been tampered with or has had serial number altered, defaced or removed.  Poly-Planar warranty does not cover damage incurred in transit, accident, abuse, misuse, negligence, fire, flood, lightning, or unauthorized service.  This warranty assumes no responsibility for damages incurred during installation.  This warranty does not cover labor costs for removal of defective unit or reinstallation of replacement unit.  This warranty covers normal consumer use only.  In no event shall Poly-Planar be liable for special, incidental, or consequential damages.

To obtain service under this warranty, please call Poly-Planar for a RETURN AUTHORIZATION NUMBER.  After a return authorization number is issued, return the unit with proof of purchase and a letter stating your return address, daytime phone number and detail description of the problem or malfunction.

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